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How to Check Your PetSmart Gift Card Balance

Wondering what's on your PetSmart gift card? This page has the official PetSmart balance lookup, the details to enter, and the usual reasons a card reads $0.

Check PetSmart balance on official site

Wondering what's on your PetSmart gift card? This page has the official PetSmart balance lookup, the details to enter, and the usual reasons a card reads $0.

Find your PetSmart gift card balance online

PetSmart's balance tool is hosted on its gift-card processor's site, and it asks for two things: the card number and its PIN.

  • Click through using the balance button above.
  • Enter the number printed across the card.
  • Provide the PIN found under the scratch panel on the reverse (eGift codes come by email).
  • Choose check balance to see what's left.

What you'll need

  • Your PetSmart card number, from the card or eGift.
  • The matching PIN / security code.

Other ways to check

  • In store: an associate at any PetSmart can scan the card for the balance, free.
  • By phone: PetSmart customer service can read it once you share the number.
  • On a receipt: the balance usually prints after you check out.

When the balance won't come up

  • Re-enter the number and PIN slowly; one wrong digit is the top reason a lookup fails.
  • Freshly bought cards may lag an hour or two before the balance is visible.
  • If nothing loads, staff in store can pull the amount directly.

Why a PetSmart card may show $0

Pet cards get used in places people forget to count — grooming appointments, a Banfield vet visit inside the store, or an online autoship order — so a zero often just means it's been spent. Check your PetSmart account activity first. If the card is genuinely untouched and still empty, that's usually a register activation miss; save the receipt and PetSmart support can look into a reissue.

Cash in a PetSmart card if you don't have a pet

Not everyone who's handed a PetSmart card owns a dog or cat, and the balance can languish for months. Through FlipGift's escrow you can convert that value to cash while keeping the number and PIN private. You post the amount, a buyer's funds sit in escrow, you use your own card to complete their purchase, and once it's delivered the payout is yours — commonly 72–88% of face value after a flat 2.5% fee that both sides split. See how selling through escrow works →

Shopping at PetSmart rather than selling? A PetSmart order placed through escrow lands 8–40% under retail — someone else's balance pays for it and the item ships to you, with no code changing hands either way. How a PetSmart order works out →

PetSmart gift card balance — FAQ

Can I check my PetSmart balance without the PIN?

The online checker usually needs both the card number and PIN. Without the PIN, check your balance in store or by contacting PetSmart customer service.

Is checking my PetSmart gift card balance free?

Yes. Checking your balance online, by phone, or in store is always free — PetSmart never charges to look up a gift card balance.

Can I combine multiple PetSmart gift cards?

PetSmart usually lets you apply more than one gift card to a single order at checkout. The exact limit depends on the platform (online vs. in store) — if a card isn’t accepted at the register, try splitting payment online instead.

What should I do if my PetSmart gift card is lost or stolen?

If you registered the card or have the original receipt, contact PetSmart customer service as soon as possible. Without a receipt or registration, gift cards generally cannot be replaced — treat them like cash and record the number and PIN somewhere safe right after purchase.

Can I get cash back for a PetSmart gift card?

Most U.S. states don’t require PetSmart to redeem gift cards for cash unless the remaining balance falls below a small threshold (often $5–$10). To turn an unwanted card into cash instead, sell its value through FlipGift Escrow — you keep the card and its code, and typically net 72–88% of face value.

Can I reload my PetSmart gift card?

Some PetSmart gift cards can be reloaded online or in store, others can’t — it depends on the program. Check the card’s terms or the PetSmart site to confirm whether your card supports reload.

What can I do with a PetSmart gift card I don’t want?

If you won't use it, sell its value through FlipGift Escrow — you keep the card and its code, and typically net 72–88% of face value, instead of letting the balance go to waste.

Check balance for other Retail gift cards

Don’t need your PetSmart card?

Sell it via FlipGift escrow — the code stays with you the whole time. You redeem the card yourself to deliver the buyer’s order, and the buyer’s money is held until delivery is confirmed. Sellers typically net 72–88% of face value.

Sell your PetSmart card →