Zales Gift Card Balance — Check It Online

Zales reads a balance from a card number and PIN, and the same values go in at checkout. A card with no PIN is store-only.

Check Zales balance on official site

The PIN decides your options

With a card number and PIN you can check the balance on zales.com and pay with the card at checkout — the same two values do both jobs. Without a PIN, the card still works in a Zales store but cannot be used or checked online. A store can move the value onto a card that has one.

Three routes

Online on the Zales gift card page (linked above);
By phone on 1-800-311-5393;
In store, at any counter or help desk.

Zales Outlet has its own page

Zales and Zales Outlet maintain separate gift card pages. A card issued by one is checked on that one — a valid card entered on the wrong page reads as invalid, which is the most common false alarm here.

Kay and Jared are separate too

All three are Signet brands, and none of that guarantees a shared card. If you hold a Kay or Jared card, check it on its own page and ask a register before assuming cross-brand acceptance.

Jewellery arithmetic

A gift card here is a contribution toward a piece rather than the whole of it, and the balance is one input into a conversation that may also involve financing or a trade-in. Walk in knowing the number rather than discovering it at the counter.

When the lookup fails

Confirm which brand's page you are on. Check whether your card carries a PIN at all. Enter values by hand rather than pasting. Give a newly bought card time to activate.

Zero on a card you have not used

These cards are bought for occasions by one person and spent by another. Ask before assuming an error, then keep the original receipt for customer service — it also identifies which brand issued the card.

If the jewellery is not going to be bought

An occasion that passed leaves a card doing nothing. On FlipGift you can sell a Zales balance through escrow while keeping the card: a buyer's payment is locked in escrow, you place their Zales order with your own card, and escrow releases your cash on confirmed delivery. A flat 2.5% fee is split between both sides, and sellers typically keep 72–88% of face value.

Zales gift card balance — FAQ

How do I check a Zales gift card balance?

Enter the card number and PIN on the Zales gift card page, call 1-800-311-5393, or ask at a store counter.

My Zales card has no PIN — can I use it?

In a store, yes. Without a PIN it cannot be used or checked online; a store can transfer the value to a card that has one.

Is a Zales Outlet card checked on the same page?

No. Zales and Zales Outlet maintain separate gift card pages, and a card entered on the wrong one reads as invalid.

Can I use a Zales card at Kay or Jared?

Do not assume so. All three are Signet brands, but cross-brand acceptance is a question for the register rather than an inference from shared ownership.

What is the Zales gift card phone number?

Balance enquiries are handled on 1-800-311-5393.

Can I pay part of an order with a gift card?

Yes — the card covers what it can and the remainder goes to your other payment method.

Can I sell a Zales gift card?

Yes, through FlipGift escrow: you keep the card, fulfil a buyer's order with it, and are paid from escrow on delivery — typically 72–88% of face value.

Check balance for other Apparel & Shoes gift cards

Abercrombie & Fitch Adidas Aerie Aeropostale ALDO American Eagle Ann Taylor Anthropologie

See all gift card balance pages →

Don’t need your Zales card?

Sell it via FlipGift escrow — the code stays with you the whole time. You redeem the card yourself to deliver the buyer’s order, and the buyer’s money is held until delivery is confirmed. Sellers typically net 72–88% of face value.

Sell your Zales card →